Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer success, retention, and growth.

Key Responsibilities

• Act as a strategic partner, aligning solutions with customer business goals and driving value realization
• Lead the renewal process and identify upsell opportunities while maintaining customer satisfaction
• Drive adoption of the platform through tailored engagement strategies and build long-term customer advocacy

Required Qualifications

• Bachelor's degree or equivalent experience
• 5-7 years in Customer Success, Account Management, or related roles, preferably in tech or SaaS
• Proven ability to manage and grow large customer relationships in a SaaS environment
• Strong understanding of SaaS products and customer success strategies
• Familiarity with customer success tools (e.g., Salesforce, Planhat) is a plus