Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist who will support and advocate for clients while enhancing their experience with the company's services.

Key Responsibilities

• Guide clients through the platform and maintain accurate records in Salesforce
• Advocate for clients by providing feedback to internal teams and solving problems efficiently
• Collaborate with management to meet corporate goals and improve client experience

Required Qualifications

• 2+ years in Customer Support, preferably in a Call Center environment
• 2+ years of experience with CRM systems, with a preference for Salesforce
• Experience in SaaS, particularly in legal services, is advantageous
• 1+ years in legal/litigation support preferred
• High school diploma required; advanced studies or equivalent work experience valued