IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support and enhance technology experiences for colleagues.

Key Responsibilities

• Deliver responsive technical support for hardware, software, and applications
• Troubleshoot and resolve issues across devices and networks while assisting non-technical users
• Provide concierge-level support for executives, including video conferencing and on-site assistance

Required Qualifications

• Associate's Degree or equivalent experience in Computer Information Systems or Business
• Experience in a Technical Service Desk or related area
• 2+ years of experience in a Technical Service Desk or related area (preferred)
• Common industry certifications such as A+, Network+, ITIL, or HDI (preferred)