Substitute Safety Support Specialist

Job Summary

A company is looking for a Substitute Safety Support Specialist.

Key Responsibilities

• Complement the Beacon SSS team by taking on available shifts when needed
• Review Beacon alerts and escalate to school administrators for appropriate action
• Identify and escalate new issues and trends, contributing to solution building and team projects

Required Qualifications

• Flexible availability for various shifts, including weekends and holidays
• 1+ year in a Support role or customer-facing position, preferably in Trust & Safety or school-based roles
• 1+ year in a white glove customer service position
• Experience working with Zendesk and handling support tickets
• College degree preferred