Customer Success Manager

Job Summary

A company is looking for an Enterprise, Customer Success Manager to support high-profile customers and drive product adoption.

Key Responsibilities

• Develop strong customer relationships and act as a trusted partner
• Manage adoption campaigns and ensure customer satisfaction through regular updates and strategic planning
• Collaborate cross-functionally to drive account growth and mitigate churn risk

Required Qualifications

• 3 to 7 years of enterprise-level customer success experience
• Proven track record of exceeding customer satisfaction and adoption goals
• Technical expertise with a customer-centric mentality
• Experience interacting with and influencing C-level executives
• BS or equivalent education and relevant experience