Service Desk Support Engineer

Job Summary

A company is looking for a Service Desk Support Engineer to provide escalated support and contribute to process improvements.

Key Responsibilities

• Provide technical support via phone, email, and chat, handling requests from other Service Desk agents
• Support troubleshooting efforts for complex technical problems and log all support requests in the ticketing system
• Develop and maintain knowledge base articles and participate in IT service improvement projects

Required Qualifications

• 1-3 years of experience in a technical support role, preferably in a service desk environment
• Experience with ticketing systems and troubleshooting complex technical problems
• Understanding of computer hardware, software, networking concepts, and operating systems
• Proficient in reading and interpreting SQL queries
• Experience with monitoring tools and administrating cloud environments in AWS and Azure