Job Summary
A company is looking for a Client Support Representative (Product Support Representative I) to provide customer support for software products.
Key Responsibilities
- Provide timely and accurate technical support to customers via phone and email
- Troubleshoot client issues and manage inquiries in a case management system
- Contribute to a knowledge base of common questions and solutions
Required Qualifications
- High School Diploma or equivalent GED
- 0-2 years' experience in a client service or technical support role
- Familiarity with Microsoft Office
- Experience as a user of common enterprise software solutions
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