Client Service Manager

Job Summary

A company is looking for a Client Service Manager.

Key Responsibilities:

• Respond to incoming calls from clients, brokers, and Third-Party Administrators within service standards
• Provide information on retirement account details, payments, products, and application status
• Resolve escalated customer complaints and support team goals through effective leadership

Required Qualifications:

• 2-4 years of retirement product experience
• Proficient knowledge of Microsoft Office applications
• In-depth knowledge of business area, processes, and services
• Demonstrated commitment to quality
• Ability to build positive relationships between customer and company