Customer Support Specialist

Job Summary

A company is looking for a Written Customer Support Specialist - Latin America Contractor.

Key Responsibilities

• Monitor support and social media channels, responding to customer inquiries and comments
• Implement the company's platform and product solutions into customers' operations
• Resolve customer issues and provide feedback to internal teams for product improvement

Required Qualifications

• Previous social media moderation experience
• Experience in SaaS customer service or sales is ideal
• Familiarity with Salesforce.com is a plus
• Ability to thrive in a fast-paced environment
• Strong multi-tasking skills