Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (AI).

Key Responsibilities

• Engage proactively with customers to understand their needs and guide them through the onboarding process
• Drive customer activation by monitoring progress and providing personalized support during the onboarding journey
• Collaborate with internal teams to troubleshoot issues and enhance customer utilization of the platform

Required Qualifications

• Background in Onboarding, Implementation, or Customer Success, preferably with an AI product for SMBs
• Experience in customer service or a related field with a proven ability to build and maintain relationships
• Self-motivated and goal-oriented, capable of working independently in a fast-paced environment
• Strong organizational skills with the ability to track and report customer interactions accurately
• Ability to adapt to customer feedback and evolving business needs