Wisconsin Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative 1 - SHP (Remote/Hybrid).

Key Responsibilities

• Ensure positive interactions with members, applicants, providers, and agents regarding Medicare Advantage or Commercial/Marketplace products
• Identify customer concerns and research inquiries to provide timely resolutions
• Escalate complex issues to a Benefit Specialist as needed

Required Qualifications

• High school diploma or equivalent is required; an Associate or Bachelor's Degree in business administration is preferred
• Minimum of two years of customer service experience is required
• Experience in a health insurance call center is preferred
• No certifications or licenses are required; a State of Wisconsin Insurance Agent's license is preferred
• Remote work capability with proper internet bandwidth is necessary