Cat Concierge

Job Summary

A company is looking for a Cat Concierge to engage with customers and enhance their experience with the brand.

Key Responsibilities

• Serve as the primary contact for prospective and existing customers, representing the brand
• Respond to customer inquiries and requests across various channels, ensuring quality and timely service
• Provide personalized support and feedback to improve customer experience and escalate issues as needed

Required Qualifications

• Experience in a customer support or client-facing role, preferably in a fast-growing environment
• Availability to work outside of standard hours, including weekends and holidays
• Strong adaptability to a fast-paced and evolving work culture
• Ability to learn new processes and tools to enhance team performance
• Willingness to travel for company retreats 2-3 times a year