Platform Support Associate

Job Summary

A company is looking for a Platform Support Associate to join their Customer Experience team.

Key Responsibilities

• Respond to and manage incoming support tickets from providers and patients
• Oversee and fine-tune AI-powered support agents to ensure accurate responses
• Collaborate on special projects and monitor trends in inbound sentiment

Required Qualifications, Training, and Education

• Recent college graduate or 1-2 years of professional experience
• Background in hospitality or customer service, preferably in a startup
• Proficiency with AI tools and a willingness to learn new platforms
• Self-starter mindset with the ability to work independently
• Tech savviness with experience in CRM systems