Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support and guidance to customers.

Key Responsibilities

• Provide technical support to customers via email, phone, and virtual sessions
• Troubleshoot software-related issues and guide customers through solutions
• Deliver training and guidance to customers on software best practices and configurations

Required Qualifications

• Deep knowledge and extensive hands-on experience with Rock Gym Pro
• Ability to configure and create new setups, including membership structures and calendar offerings
• Experience in providing one-on-one and group training via various communication methods
• Ability to simplify complex technical concepts for non-technical users
• Open-mindedness and eagerness to learn new processes and technologies