Senior Director, Consumer Experience

Job Summary

A company is looking for a Senior Director, Enterprise Consumer Experience Programs.

Key Responsibilities

• Lead the team in identifying and addressing patient friction points to enhance service delivery
• Develop and implement strategies for improving consumer experience and fostering innovation
• Oversee the creation of performance metrics and dashboards to monitor and enhance patient experience initiatives

Required Qualifications

• Bachelor's degree or equivalent leadership experience in healthcare member or patient experience
• Minimum of seven years of Consumer Insights experience
• Minimum of five years of strategic leadership or healthcare management experience
• At least two years of leadership experience in member or patient experience improvement
• Experience with consumer measures and applying ROI metrics to customer experience improvements