Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on the SMB segment.

Key Responsibilities

• Manage a large, diverse book of SMB accounts to ensure customer success with the platform
• Drive customer retention through proactive outreach and regular check-ins
• Handle customer escalations and collaborate cross-functionally for quick resolutions

Required Qualifications

• 1-3 years of experience in Customer Success in the B2B SaaS space
• Experience managing a large book of SMB accounts
• Previous startup experience and comfort with ambiguity
• Strong understanding of customer retention strategies
• Familiarity with the last-mile delivery or logistics industry is a plus