Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee the post-sale customer journey and ensure client satisfaction and growth.

Key Responsibilities:

• Act as a strategic advisor by understanding customer goals and success metrics
• Guide customers in maximizing the value of the product through tailored solutions
• Manage relationships with key stakeholders and drive customer retention and growth

Required Qualifications:

• 3+ years in a Customer Success role at a tech or SaaS company
• Familiarity with sales engagement tools like Salesforce or Outreach
• Proven track record of driving high renewal rates and upsell opportunities
• Technical aptitude and curiosity about product functionality
• Experience working cross-functionally to achieve customer outcomes