Senior Customer Care Representative

Job Summary

A company is looking for a Senior Complex Customer Care Representative.

Key Responsibilities

• Build and maintain strong relationships to provide premium service and resolve member issues
• Handle 30 to 60 incoming calls, emails, and chats daily from members regarding various health plans
• Educate members on managing their health and assist in navigating resources and services

Required Qualifications

• High School Diploma / GED or equivalent work experience
• 2+ years of experience in a high-demand contact center or customer service role
• 1+ years of experience in the healthcare field or related services
• Familiarity with computers and proficiency in Microsoft Office applications
• Ability to work flexible hours, including overtime and weekends as needed