Support Specialist

Job Summary

A company is looking for a Support Specialist to assist veterinary customers with their cloud-based practice management software.

Key Responsibilities

• Provide non-technical first-level support via telephone, email, and live chat
• Capture and log accurate information in the ticketing system while keeping customers updated
• Collaborate with colleagues and technical support to resolve customer issues promptly

Required Qualifications

• Experience in a customer service role, preferably in a fast-paced environment
• Ambition to develop a career within a growing technology company
• Ability to communicate effectively with customers
• Customer-first mindset with a commitment to providing excellent service
• Process-driven approach to managing support tickets