Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist healthcare providers, veterans, and beneficiaries with claims inquiries.

Key Responsibilities

• Provide customer-focused assistance to ensure first call resolution and maintain quality scores
• Research and evaluate medical claims and benefits for proper adjudication
• Document call activity and request corrective actions in VA systems

Required Qualifications and Education

• High School Diploma or GED required
• General office skills and knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Data entry and 10 key experience necessary
• Preferred 1-2 years' experience in customer service and/or call center environment