Manager of Startup Customer Success

Job Summary

A company is looking for a Manager of Startup Customer Success to lead a team supporting early-stage customers.

Key Responsibilities

• Lead and coach a team of Startup CSMs to deliver effective onboarding and enablement
• Foster team growth through regular feedback and skill-building initiatives
• Collaborate cross-functionally to enhance customer support and experience

Required Qualifications

• Experience managing or mentoring CSMs in a SaaS environment
• Understanding of the customer lifecycle and experience in improving onboarding and retention
• Ability to balance structured engagement strategies with personalized support
• Strong operational focus and experience with process quality and execution
• Data-driven approach to decision-making and team improvement