Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work remotely in West Virginia.

Key Responsibilities

• Receive and document customer concerns, ensuring accuracy and timeliness
• Follow company procedures and input accurate trip data in systems
• Educate members on services and insurance coverage while referring unresolved issues to designated departments

Required Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with at least 6 months in a contact center or customer service role
• Ability to type 35 words per minute or more and handle a high volume of calls (up to 100+ per day)
• Proficiency in Microsoft Office Suite
• Ability to work independently under general supervision