Bilingual Customer Care Representative

Job Summary

A company is looking for a Bilingual Customer Care Representative - English/Spanish.

Key Responsibilities

• Develop a thorough understanding of the lending process to research consumer inquiries and provide accurate information
• Provide best-in-class solutions and service to a diverse client base
• Monitor client correspondence, handle inquiries, and communicate updates on loan status

Required Qualifications

• Minimum 1 year of customer service experience
• Ability to speak English and Spanish
• Ability to manage multiple tasks in a fast-paced environment
• Committed to exceptional customer service
• Ability to work independently and under pressure