Technical Support Associate

Job Summary

A company is looking for a Technical CS Associate.

Key Responsibilities

• Provide prompt and detailed service to customers via phone and email
• Collaborate with other support teams to maintain high-quality service
• Act as an advocate for customers, reporting areas for improvement and suggesting solutions

Required Qualifications

• 3+ years of customer service experience
• 2+ years of technical support experience focused on customer success
• 2+ years of experience with consumer WiFi/Mesh networking platforms
• 2+ years working with firewall configurations and service provider modems/routers
• Ability to work remotely with a reliable broadband internet connection