Onboarding Customer Success Manager

Job Summary

A company is looking for an Onboarding Customer Success Manager.

Key Responsibilities

• Guide new customers through the initial setup to drive product value and adoption
• Build and maintain relationships with key stakeholders to ensure effective onboarding and customer satisfaction
• Track customer health metrics and provide regular updates on account status and opportunities for growth

Required Qualifications

• 2+ years of experience in Customer Success, specifically in onboarding new customers
• Client-facing experience in a SaaS software company, preferably in marketing technologies
• Strong analytical skills for interpreting customer data and presenting ROI
• Proven ability to manage multiple accounts and prioritize effectively
• Tech-savvy with experience navigating CRM and tech stacks