Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage customer outreach and ownership of client reviews, establishing long-lasting relationships
• Analyze usage metrics to encourage product adoption and drive customer efficiencies
• Collaborate with internal teams to resolve issues and enhance client satisfaction and retention

Required Qualifications

• 2-3 years of experience in a customer-facing role, preferably in customer success management or account management
• Experience in a SaaS environment is preferred
• Competent in using CRM software (e.g., Hubspot, Salesforce) and GSuite/Google Docs
• Empathy and a strong desire to help customers succeed
• Ability to work independently with strong multi-tasking and prioritization skills