Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Advisor.

Key Responsibilities

• Resolve provider/client requests and document cases according to guidelines
• Respond to inquiries from internal employees, clients, and providers, ensuring exceptional customer service
• Maintain compliance with HIPAA regulations while promoting a team-oriented atmosphere

Required Qualifications

• Minimum high school diploma or GED
• At least 1 year of customer service experience, preferably in a call center environment
• Knowledge of medical terminology is desired
• Ability to work a flexible schedule to accommodate customer needs
• Proficiency in using software and hardware related to job responsibilities