Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative to provide remote technical support for a retinal scanning medical device.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the Optos Panoramic200 operation and configuration
• Troubleshoot network problems and log interactions into the CRM system
• Remotely install/troubleshoot software, perform data migration, and evaluate critical issues for escalation

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience required
• Extensive knowledge of Windows operating systems and MS Office applications
• PC hardware and configuration skills with intermediate IT networking knowledge
• High-speed home internet connection required