Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support in a fast-paced environment for patients receiving home medical equipment services.

Key Responsibilities

• Answer inbound and outbound calls while documenting information according to standard procedures
• Process orders, verify insurance eligibility, and obtain necessary authorizations from insurance carriers
• Educate patients on their financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of work-related experience and one year of exact job experience are required
• Experience with Medicare certified processes is preferred
• Proficient computer skills and knowledge of Microsoft Office are necessary