Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist, Elai (Contractor).

Key Responsibilities

• Respond to customer queries in a timely and accurate manner via email or chat
• Identify customer needs and assist them in using specific features
• Analyze and report product malfunctions and update internal databases with technical issues

Required Qualifications

• Experience with utilizing and troubleshooting API
• Ability to quickly understand software products' UI
• Strong organizational skills with a proven ability to deliver results
• Experience in a customer support role
• Availability to work 40 hours a week remotely