Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Serve as the first responder for client, broker, and internal stakeholder inquiries, investigating and resolving issues efficiently
• Contribute to the development of best practices and process enhancements by documenting client interactions and providing feedback
• Collaborate cross-functionally with other departments to facilitate efficient issue resolution while maintaining professionalism

Required Qualifications

• 3-5 years of experience in a technical support, customer support, or client services role
• Experience managing support tickets and familiarity with helpdesk or CRM platforms, preferably Salesforce ServiceCloud
• Strong interpersonal skills to build relationships and collaborate effectively
• Proven analytical thinking and problem-solving abilities
• Capability to manage multiple tasks and prioritize based on urgency and impact