Bilingual Customer Service Coordinator

Job Summary

A company is looking for a Bilingual Customer Service Coordinator.

Key Responsibilities

• Field in-bound calls from customers and assist with inquiries regarding services and website navigation
• Resolve customer issues by researching and implementing solutions, and maintain the call center database
• Enhance organizational reputation by accepting new requests and exploring opportunities to add value

Required Qualifications

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Proficiency with MS Word, Excel, and Outlook; PC literacy required