Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer I.

Key Responsibilities

• Manage and complete support tickets from customers and other departments
• Work closely with customers to provide accurate answers and expectations for deliverables
• Research and assess issues, proposing solutions and collaborating with development on enhancements

Required Qualifications

• 4+ years of experience in technical support engineering
• Experience working with Linux and Bash command line
• Ability to utilize tools and scripts for problem research and root cause identification
• Experience in FinTech or the payment industry is appreciated
• Rails console experience is a major plus