Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to lead strategic client relationships and drive SaaS platform adoption.

Key Responsibilities

• Drive expansion revenue by generating $500K+ in net new ARR annually through upsells and strategic account growth
• Deliver best-in-class retention with 120%+ net revenue retention and 95%+ gross revenue retention
• Lead executive-level QBRs to highlight ROI, reinforce strategic alignment, and identify growth opportunities

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS or tech-enabled company
• Proven track record of driving revenue expansion and managing strategic enterprise accounts
• Strong executive presence with the ability to influence senior stakeholders
• Exceptional relationship-building skills
• Familiarity with energy, ESG, or commercial real estate is a plus