Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer, Migrations.

Key Responsibilities

• Own, troubleshoot, and solve customer technical issues using best practices and collaboration
• Provide technical support through various channels and handle escalations effectively
• Identify trends and contribute to continuous improvement projects based on customer use cases

Required Qualifications

• 2+ years of experience supporting enterprise customers in a high-touch model
• Experience in a high case volume environment with strong time management skills
• Proficiency in troubleshooting complex tickets and performing root cause analysis
• Strong database skills, including writing and updating SQL queries
• Familiarity with various operating systems, network terminologies, and APIs