Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to enhance customer experience and support operations.

Key Responsibilities

• Investigate and resolve inbound customer issues through various communication channels
• Collaborate with the engineering team to document, reproduce, and resolve bugs efficiently
• Analyze customer feedback to identify trends and inform product decisions

Required Qualifications

• Experience in troubleshooting technical issues, including APIs and integration setups
• Background in a high-growth, fast-paced environment, preferably a startup
• Ability to work independently with minimal oversight
• Experience in customer service with a technical or engineering user base
• Familiarity with documenting and resolving bugs across different environments