Bilingual French Member Success Agent

Job Summary

A company is looking for a Member Success Agent, Bilingual French.

Key Responsibilities

• Follow up with support staff to ensure satisfactory resolution of tickets
• Achieve or exceed required team KPI goals
• Support team lead/managers with administrative tasks as needed

Required Qualifications

• Fluent in both English and French (expert or native proficiency)
• At least 2 years of experience in a customer service role
• Experience in both telephone support and online support via ticketing/email systems
• Proficient in Microsoft Office programs
• Ability to work independently and in a team-oriented environment