Senior Customer Service Specialist

Job Summary

A company is looking for a Senior FCR Specialist to manage customer interactions and resolve inquiries through eMarketplace platforms.

Key Responsibilities

• Interact with customers to resolve inquiries and provide assistance on eMarketplace platforms
• Ensure first contact resolution by addressing customer needs and complaints efficiently
• Act as a liaison between departments to facilitate accurate problem resolution and support

Required Qualifications

• High School Diploma or equivalent required
• 1+ years of experience in a customer service environment required
• Availability for holiday rotation is required
• Competency in MS Excel and MS Outlook
• Ability to work under pressure and meet deadlines