Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide remote IT support from Monday to Friday, 11:00pm to 8:00am EST.

Key Responsibilities

• Provide white-glove End User Service Desk Support via phone, email, and chat
• Manage incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems
• Provide remote hardware support for laptops, tablets, mobile devices, and peripherals

Required Qualifications

• CompTIA A+ certification
• Experience supporting Microsoft 365, Windows 10, and Active Directory
• 1+ year of Mac OS experience
• 2-3 years of progressive experience in a Technical Support role
• College or technology school degree preferred