Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate - East Coast (Remote).

Key Responsibilities

• Respond to customer-submitted live chats and emails promptly
• Troubleshoot and guide customers through account, billing, and domain inquiries
• Meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat

Required Qualifications

• Open availability to work a 40-hour week, including weekends and holidays
• 1+ years of customer-facing experience in a similar role
• Familiarity with the Squarespace platform
• Consistent and dependable Wi-Fi and a distraction-free workspace
• Must reside in specified states within the United States