Technical Support Manager

Job Summary

A company is looking for a Manager of Technical Support.

Key Responsibilities

• Lead and manage a team of technical support representatives, including hiring, training, and performance management
• Develop and implement strategies, policies, and procedures for efficient technical support services
• Monitor support metrics to identify areas for improvement and enhance team performance and customer satisfaction

Required Qualifications

• Bachelor's degree in a relevant field, such as computer science or information technology
• At least 5 years of experience in managing a technical support team or similar role
• Minimum of 3 years of leadership and people management experience
• Proven experience with AI-driven tools and automation in a technical support environment
• Familiarity with customer support ticketing systems and strong operational management experience