Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager, Digital and Media.

Key Responsibilities

• Coordinate with customers and operations teams for timely execution of advertising and offer programming
• Assist in training and onboarding customer teams to ensure strong adoption and engagement
• Manage weekly revenue reporting, forecasting, and analyze post-program results for presentation to retailers

Required Qualifications

• Bachelor's Degree
• 5-7 years of experience in a Customer Success team within a marketing or advertising technology firm or retailer
• Knowledge of digital media, e-Commerce software, and business operations preferred
• Experience in promoting value through customer experience
• Proficiency in Excel, including functions such as V Look-ups and Pivot tables