Member Success Manager

Job Summary

A company is looking for a Member Success Manager (Remote).

Key Responsibilities

• Oversee daily operations of a B2C customer success team to enhance subscription satisfaction and drive MRR growth
• Facilitate onboarding for new users and monitor customer engagement to reduce churn and improve user lifetime value
• Lead and mentor the customer support team, ensuring alignment with company goals and delivering exceptional client service

Required Qualifications

• 7+ years of experience in customer success or relationship management within B2C or D2C SaaS businesses
• 5+ years of management experience overseeing customer-facing teams
• Experience in driving retention and revenue growth strategies, particularly in MRR and LTV
• Strong proficiency with customer service technologies and data analysis tools
• Experience in handling complex customer issues and collaborating across departments