Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond to inquiries via email or telephone regarding claims, benefits, and technical assistance
• Assist users with online portal registrations and navigation
• Educate providers on the Automated Benefit Claims system

Required Qualifications

• Bilingual in Spanish and English
• Prior experience in HealthCare or Insurance
• Ability to handle a high volume of calls and after-call work
• Familiarity with call center metrics and quality goals
• Availability to work from 11:30 AM to 8:00 PM EST