Remote Customer Service Representative

Job Summary

A company is looking for a Specialty Testing Customer Service Support Representative (REMOTE).

Key Responsibilities

• Manage high call volume, averaging ~75 calls per day from patients and insurance carriers
• Assist clients and patients with inquiries related to insurance coverage and billing
• Document conversations and maintain accurate records in the billing system

Required Qualifications

• Associates degree with 1+ years of relevant experience or High School diploma/GED with 3+ years of relevant experience
• Prior healthcare experience, especially in medical billing and collections, is preferred
• Ability to interpret insurance explanation of benefits (EOB) is strongly preferred
• Previous experience in a high call volume customer service role is preferred
• Knowledge of CPT and ICD10 codes is strongly preferred