Seasonal Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Seasonal).

Key Responsibilities

• Provide high-quality support to customers across various channels, ensuring timely resolution of issues
• Troubleshoot technical issues and assist with subscription management queries
• Maintain and update the customer knowledge base to enhance self-service options

Required Qualifications

• 2+ years of experience in customer support or a similar role, preferably in EdTech or SaaS
• Experience supporting customers through an omni-channel approach
• Familiarity with CRM and support tools (e.g., Zendesk, Salesforce)
• Knowledge of the education sector, particularly K-12 or higher education
• Bachelor's degree or equivalent experience in education, business, or a related field