Senior Director of Customer Experience

Job Summary

A company is looking for a Senior Director of Customer Experience.

Key Responsibilities

• Define customer profiles and develop a comprehensive customer experience and communication strategy
• Implement customer sentiment monitoring systems and manage end user communication during service disruptions
• Design and execute trust and engagement programs, while aligning internal processes with customer experience best practices

Required Qualifications

• 10+ years of experience in customer experience or communications
• Proven experience in change management, preferably in a B2B technology environment
• Strong emotional intelligence and a customer-first mindset