Home Retention Outreach Specialist

Job Summary

A company is looking for a Home Retention Outreach Specialist to assist borrowers in resolving financial issues related to home retention.

Key Responsibilities

• Initiates contact with borrowers to assess their financial situation and explore loss mitigation options
• Handles inbound inquiries regarding mortgage status and assists with necessary documentation for loan workouts
• Ensures compliance with mortgage laws and regulations while providing timely updates to borrowers

Required Qualifications and Education

• 1+ years of experience in mortgage default servicing or loss mitigation preferred
• High school diploma or equivalent required; bachelor's degree preferred
• Knowledge of mortgage industry terminology and practices
• Ability to work under pressure and meet deadlines
• Must pass a background investigation and verify employment eligibility in the U.S