Retention Specialist

Job Summary

A company is looking for a Retention Specialist to join their Customer Success team.

Key Responsibilities

• Proactively engage with customers to address cancellations and dissatisfaction, offering personalized solutions
• Resolve customer issues promptly and collaborate with internal teams to ensure complete resolution
• Develop and implement tailored retention strategies based on data and customer feedback

Required Qualifications

• 2+ years of experience in customer service, sales, or a related field
• Proven track record of meeting or exceeding quotas/KPIs
• Experience with Salesforce or similar CRM systems
• Ability to handle high-volume, fast-paced phone interactions
• Customer-centric mindset with a genuine desire to help businesses succeed