Licensed RN Team Lead

Job Summary

A company is looking for an RN Team Lead.

Key Responsibilities:

• Oversee and distribute cases to Clinical Nurse Advisors (CNAs) while monitoring quality and productivity metrics
• Implement management policies to ensure adherence to service level agreements and assist CNAs with technical issues
• Conduct regular coaching sessions, manage team morale, and develop individual development plans for CNAs

Required Qualifications:

• Active PHRN and US Registered Nurse (USRN) license
• Minimum of 2 years post-education clinical experience, preferably with customer service experience
• Strong leadership and coaching abilities
• Proficiency in MS Office
• Experience in managing HR-related concerns within a team